Once you have started your business doing the work yourself, it’s a daunting task to consider bringing in workers. You’re used to working alone and your clients are used to you and how you provide the service. You have invested everything you have in nurturing your clients and nobody wants that to be impacted. In […]
How to Terminate an Employee in Your Residential Cleaning Business
In this post you’ll learn: The legal aspects of terminating an employee What you need to have before hiring employees How a review process is used to validate the termination How to reduce the emotional impact for the employee Making the decision to terminate an employee is hard, but actually sitting down and telling the […]
Setting Up an Employee Recruitment Plan
blank line This article will explain what you need to do to setup an employee recruitment plan: – What the plan should include – Establishing job descriptions that are used in your advertising – Employee selection process – Interview feedback – Revoked job offers To make recruiting easy, you should consider setting up a recruitment […]
5 Tips to Raise Your Residential Cleaning Prices
One of the hardest thing to do is to make the decision to raise your price for house cleaning clients. If you don’t, you could risk losing money and in the long run – your business. If you do raise your price, you run the risk of losing a client. In this article, I’ll explain: […]
Customer Service Mistakes to Avoid to Increase Customer Retention
We’re moving and responding so fast today – usually in response to technology – that customer service has had a systemic erosion over the last few decades. Today I’m truly shocked at the attitude of many businesses and employees who take their customers for granted.
