Chances are you’ve heard the statistics many times before. According to the U.S. Small Business Administration, only seven out of ten “new employer” firms survive at least two years, and only half will last five years. And these numbers refer only to businesses that have hired employees – if you consider one-person work at home […]
One issue in residential cleaning that brings out the boxing gloves in business discussions is pricing jobs and providing quotes. It used to be standard procedure to perform in-home estimates, but today many business owners say that it takes up too much of their time and it’s not cost effective. As with anything in life, […]
We all need to new clients to make our businesses a success. It’s important that you have a way to get and retain customers, no matter what size your business is or how many clients you want. And you need a way to do that quickly and easily. Using templates and established strategies is one […]
We’re moving and responding so fast today – usually in response to technology – that customer service has had a systemic erosion over the last few decades. Today I’m truly shocked at the attitude of many businesses and employees who take their customers for granted.
Have you ever stayed awake at night stressing about why a prospect didn’t choose your business for their house cleaning needs? You toss and turn obsessing about your competition and wonder how they are able to book more clients. You follow their social media accounts, their newsletter, their ads and waste a lot of time […]