We’re moving and responding so fast today – usually in response to technology – that customer service has had a systemic erosion over the last few decades. Today I’m truly shocked at the attitude of many businesses and employees who take their customers for granted.
It’s the two things that will always be a constant in your residential cleaning business: finding and converting leads into new customers and finding and retaining new employees. It takes a lot of trial and error to discover what works for your business. Most house cleaners today also want to get into commercial cleaning. You […]
I don’t know anyone who actually likes business planning, including me! The little fact most people don’t realize is that business owners who actually take the time to plan their business reach success faster than those who don’t plan… and they earn more! It really isn’t as difficult as you might think once you know […]
Some of the most common questions I get about growing a residential cleaning business ends up really being about the business owner just not knowing when or how to say “No.” How is it possible to say no in your business and still grow your earnings? New business owners work very hard to please their […]
There is a real difference between a good business referral that’s going to help you reach your business goals and a weak referral that’s not. Referrals are all about quality, not quantity, and you need to understand this qualitative difference in order to carry out a successful referral program. Referrals Are about Relationships The foundation […]