We’re moving and responding so fast today – usually in response to technology – that customer service has had a systemic erosion over the last few decades. Today I’m truly shocked at the attitude of many businesses and employees who take their customers for granted.
Clicking on a link sometimes means I make a small commission if you make a purchase. I only make recommendations on products I have thoroughly reviewed or use myself. Documenting your procedures is one of the best ways to systemize your residential cleaning business. These documents should be as detailed as possible, with no steps […]
The big reason people hire a business coach is to accelerate growth and improve their bottom line. While there are many different aspects of your business that you can work on with your coach, the end goal is always to increase profits and stability – build a business that will provide for you and your […]
You’ve heard of work orders, but maybe you think they’re for large businesses or maybe you don’t really understand the purpose and how they can help your residential cleaning business. In this post, you’ll learn: Why work orders are a business best practice The purpose of a work order How to use work orders effectively […]
Unlike commercial cleaning where your client rarely – or – never sees your employees, residential cleaning companies rely on the relationship they have built with their clients. After all, each of your client homes is their castle and they’re not going to let anyone into their castle! Imagine someone coming into your home to clean. […]