We’re moving and responding so fast today – usually in response to technology – that customer service has had a systemic erosion over the last few decades. Today I’m truly shocked at the attitude of many businesses and employees who take their customers for granted.
As a residential cleaning business owner, your job is to keep the flow of prospects streaming into your business. You can do this through casual inquiry and through your marketing efforts. Once you generate a prospect, you need to convert them into paying customers. Once you determine the needs of your prospect and how you […]
You’ve heard of work orders, but maybe you think they’re for large businesses or maybe you don’t really understand the purpose and how they can help your residential cleaning business. In this post, you’ll learn: Why work orders are a business best practice The purpose of a work order How to use work orders effectively […]
Unlike commercial cleaning where your client rarely – or – never sees your employees, residential cleaning companies rely on the relationship they have built with their clients. After all, each of your client homes is their castle and they’re not going to let anyone into their castle! Imagine someone coming into your home to clean. […]
Clicking on a link sometimes means I make a small commission if you make a purchase. I only make recommendations on products I have thoroughly reviewed or use myself. Are you still trying to run your house cleaning business as a one man (or woman) show? If so it’s time to stop. Don’t you want […]