Customer Service

4 Tips to Deal with Irate Customers

Customer ServiceOne of the hardest things we have to face in residential cleaning is providing a personal service and then having to deal with the customer who insists something is wrong. A natural reaction is to push back and defend ourselves, but this won’t work if you want to keep long-term clients.

According to The US Department of Commerce, the main reason customers leave a business, after poor product quality, is due to poor customer service.

That says it all.

The truth is, every customer is always at risk of leaving you. It’s like a middle school romance. Any little thing can cause you to break up.

If you think of your customers as people you need to court and impress to keep, then you’ll realize how important good customer service is. It might not be something you considered when you started your business, but providing excellent customer service will not only increase your sales, but it will increase your customer retention.

CLICK HERE for 4 tips to keep your cool and save the relationship.

Without customers you would not have a business. Happy customers will purchase from you again and again. They are the lifeblood of your business. They’ll also recommend you to their friends, family and associates. In order to provide the best customer service possible, it’s important that anyone dealing with clients knows the business, listens to the customer, and is empowered to meet the customer’s needs. You can’t focus on your customer until you’ve developed a system which allows you and your staff to focus on customers’ needs.

Learn more techniques on dealing with customers – click here.

By Anne-Marie

I'm Anne-Marie, the House Cleaning Pro. When I planned to build a house cleaning business, I knew I didn't want to be stuck doing all the work myself. I had much bigger plans, like 1) Building up the business to compete with the franchises in my city 2) Training employees to do the dirty work and 3) Having the ability to sell the business when the time was right. Discover how you can achieve your goals when you start a house cleaning business for maximum profits!

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