Categories
Customer Service

4 Tips to Deal with Irate Customers

One of the hardest things we have to face in residential cleaning is providing a personal service and then having to deal with the customer who insists something is wrong. A natural reaction is to push back and defend ourselves, but this won’t work if you want to keep long-term clients. According to The US […]

Categories
Customer Service

Surviving Nasty, Spiteful, Unhappy Customers in Your Cleaning Business

Every week I send out an eMail Newsletter to my customers. Every week they have a chance to submit feedback to me about the product they purchased. This feedback is anonymous, so I have no idea who sent it and no way to reply. As I mentioned, this is a feedback survey. The purpose of […]

Categories
Customer Service

Are You Creating Small Problems in Your Cleaning Business?

In our fast-paced world made even faster with the addition of everything digitized, we still don’t seem to have time in the day for everything we need to do. When running a business, this can be the start of the downfall. One of the areas you should never shortcut is customer management. One of the […]

Categories
Customer Service

4 Things You NEED to Know About Your House Cleaning Clients (That They Won’t Tell You!)

A service based business relies on the quality of the service they provide to attract new customers and retain existing clients. If you’re like most small businesses, you may think this is the key to your future success. And you would be wrong. The only way you’re going to keep ahead of your competition is […]

Categories
Customer Service

House Cleaning Checklist for Quality Control

Running a residential cleaning service requires more than just showing up to do the cleaning. Your clients and customers have high expectations today. They want to trust the cleaning people who show up, but they also want to know what you accomplished on each appointment. A house cleaning checklist provides this information to the client. […]

Categories
Customer Service

Providing Cleaning Services for Seniors

The elderly population will more than double between 2000 and 2030 according to Assisted Living Today. Only 3.5% of the senior population are in nursing homes. This has created a demand for senior housing and assisted living facilities, which means you have more prospects that could use your residential cleaning services. If you enjoy helping […]