Documenting your procedures is one of the best ways to systemize your residential cleaning business. These documents should be as detailed as possible, with no steps left out. Over time they will be fine tuned and updated as your systems change and evolve.
In this article, you will learn:
- Why you should systemize your business
- Situations where documented systems benefit you
- Monitoring your systems
These documents will become invaluable when you decide to hire employees, so don’t wait until the last minute to create them. Once you have routines that you follow on a regular basis, you can start documenting them. The key to creating good documents is to follow the steps that are needed for each task – don’t leave anything out.
For instance, you’ve taken the time to implement your cleaning routines which you follow in all the houses you clean. When it’s time to hire employees, you want them to duplicate your routines for efficiency and to keep your clients happy. Your documented cleaning procedures provide them with the information they need to successfully accomplish these cleaning goals.
Training New Workers
Having operating or training manuals in place can help the process of training any new employee much easier. It can also help keep employees happy so that they stay with you longer. Knowing what you expect of them means they know exactly what to do and how to do it. There’s no guessing and no room to deviate from your established routines which leads to better service and satisfied clients.
The Employee Handbook Bundle is a set of manuals pre-filled with the information needed to train employees. This includes legal boiler-plate and cleaning details.
These are delivered in Word and are fully editable by you to customize them for YOUR business.
What if You’re Incapacitated?
Even a small business, or a one person business should have manuals and procedures in place. Have you ever thought of what you would do if you couldn’t run your business for six weeks or more?
If you are incapacitated, you need a way to service your clients. You could hire a worker to take over your cleaning much easier when you have your documented procedures ready to go.
Selling Your Business
Training manuals allow you to handover your business operations at a moment’s notice with fewer complications. This certainly comes in handy when your life situation changes or you decide to sell your business. I was able to quickly sell my business simply because I had everything documented, which is what the buyers were looking for.
Document with Training Videos
Depending upon your systems and procedures you may find that it can be helpful to create training videos. This is sometimes much faster than writing out long winded instructions. The good news is, you don’t need fancy video equipment – just have someone video you while cleaning. You can then edit the video and upload it to one of the video platforms such as YouTube. On YouTube, you can set the privacy setting to “private,” which means only people you share the link with can view the video.
The advantage of video training is the person can stop and restart the video as necessary. Many people today prefer video over reading.
Another great way to systemize your business is by delegating tasks. Yes, we know this can be hard for some people, but if you want your cleaning business to grow you have to let some things go. Learn to hand things over to someone else.
A good example of this is delegating the daily refill of your caddy products and the laundry of towels. I found it convenient for my employees to clean and refill their bottles, restock brushes and scrubbies and other tools daily. You can hire someone local to do the laundry or use a professional service.
Monitoring Your Systems
Once you have systems in place you must still remember to monitor them. They will need tweaking and updating regularly. Any time you make a change to one of your systems, remember to update the training manuals accordingly.
Things to monitor include seeing if the tasks are being completed correctly. If you have to constantly fix mistakes, something in your manual is wrong. This could be the user misunderstanding your instructions, or that the instructions themselves were confusing.
You should also be open and encourage any team members to offer suggestions to help improve your processes. After all, they are the ones using them.
At the same time you should be taking advantage of technology and implementing new techniques when appropriate. Software is constantly changing and there may be a better tool for something that you have been using for years. Be willing to make changes.
If you consistently apply and use these business systemizing tips you will quickly be running an efficient house cleaning business that earns more.blank line
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To Read Next:
- Frustrated With Your House Cleaning Business?
- Simple Employee Training Process for Your Residential Cleaning Business
- Business Systemization: Stop Being a One Man (or Woman) Show in Your House Cleaning Business
- 4 Secrets to Build a Residential Cleaning Business and Not Just Another Job
- Simple and Effective Way to Attract New Clients to Your Residential Cleaning Business