Even a well run business experiences times when things are not running smoothly. Your results depend on how you deal with these situations. If you are feeling frustrated with your business it is time to sit down and take a good look at certain areas.
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This article will examine some of the sources of a business owner’s frustration and how to fix it
Do you find that you just don’t have enough time on your hands to accomplish all of your tasks? Or you may find that you are constantly interrupted and never get anything achieved. Or do you hire new people to help, only to spend so much time training and fixing their mistakes?
All of these things can easily be improved by using business systemization methods. There are reasons why you are feeling frustrated and these come down to a few basic things.
1. You may be causing your own frustration by not allowing others to help and support you. Don’t try to run a one man business, it doesn’t always work.
2. It is possible that the systems you do have in place are not working. They could be outdated or new staff members are unaware that they exist.
Client Requests
If you find that your customers are always coming to you with cleaning issues, do they even know that you have a system setup for that? If so, then you are really causing your own frustration. Start informing your customers on the correct procedure for submitting special cleaning requests. You could easily setup a contact form on your website that would allow them to enter their request instead of calling you. This provides you with the additional benefit of having a hardcopy of their request.
Staff
If your problems are centered around finding good staff members, it is possible that your training procedures are not working. Instead of relying on your hands-on teaching alone, think about creating cleaning company employee handbooks your employees can refer to. Then when you do hire someone new they can refer to this manual after their initial training period is finished.
Trying to do Everything Yourself
If time is your major frustration start looking at which tasks could be handed off to an assistant. If you are constantly frustrated, this is going to affect your business dealings and possibly rub off onto your customers.
One of the biggest objections to not setting up systems or hiring help is because of the cost. Instead of thinking that you don’t have X amount of dollars for hiring someone, think about how valuable the time saved would be to you. You would be much better off to hire an assistant for a few hours a week or month to help free up your time, and save your sanity.
Once you experience the results and free up your time you can easily hire more help as needed.
Is it Time to Upgrade Your Business?
Many house cleaning businesses are started with the owner doing all the cleaning as an independent cleaner. This is a good way to discover if a cleaning business will work for you. After all, you have only yourself to manage and can schedule the work when it fits your schedule.
But – what do you do when your business takes off and is more work than you wanted? You could stay small and stop taking on new clients or you could upgrade your business. This will allow you to earn more and even stop doing the cleaning yourself.
An easy way to upgrade is to hire people to do the cleaning. Although this seems like it should be easy, you never know what you don’t know until you are presented with problems.
That’s why we recommend investing in a good blueprint that will help you with the upgrade. You can do this with our Business-in-a-Box cleaning business starter kit or the Premium House Cleaning Success System.
Whatever you decide, just realize it will be a struggle for a while until you can make it work for you.
Join the House Cleaning Business Mastermind for more ideas and help.
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